How To Improve Subscriber Experience With A Mesh Wi-Fi System

As an ISP you are most likely always looking for ways to better serve your customers. From improved connections and speeds to overall customer service experience, ensuring your customers are happy is a guaranteed way to ensure the success of your business. However, in order to improve your subscriber’s needs, you must first understand what those wants and needs are.

1 – Whole Home Coverage

These days people want to be connected in all corners of their homes, from the living room to the back corner office, people want to be connected. This is why whole-home coverage is essential for modern households. How do you accomplish this?

With a traditional single router, your customer’s home network is limited:

  • Limited signal coverage, single AP.
  • If using extenders, need to manually switch between networks.
  • Poor signal strength to support IoT devices. 

With a Mesh Wi-Fi system, these problems are quickly solved

  • A 3-pack of Vilos covers 4,500 sq ft
  • Seamless connection – no need to switch to another network
  • A 3-pack can connect up to 120 devices
  • Cost-effective (starts at $25 USD per router)

But that’s not all…

2 – Control Over Their Network and Settings

Most router setups don’t allow customers to have direct access to their network settings, let alone additional features such as parental controls and guest networks. Features such as these not only gives your customer further insight into their own network it is an additional selling point for the ISP. By offering add-on services ISPs are able to offer an enhanced service and often at an enhanced price.

With the Vilo App customers can easily:

  • Configure Parental Controls
  • Customize Wi-Fi access & set up Guest Wi-Fi
  • Manage connected devices & monitor usage
  • Change SSID & Password 
  • And more!

By how can you be one step ahead of the customer in network management?

3 – When Issues Arise, You (the ISP) Can Quickly Fix Them

The Vilo ISP Portal allows you to quickly & remotely troubleshoot network issues without having to do a truck roll.

You can:

  • Run speed tests
  • Reboot router
  • View signal strength & history
  • Detect channel interference & change channels
  • Push firmware upgrades
  • And so much more!

With a Vilo mesh Wi-Fi system, you can give your customer the ultimate home Wi-Fi experience while reducing your expenses and truck rolls.

Learn more about Vilo for ISPs here.

How Much Internet Do You Really Need?

We see ads for “fast internet” everywhere, but what is the difference between a 20 Mbps and a 200 Mbps internet package? You may be surprised to learn that you might not be able to notice the difference in speed at all, depending on your household size and average bandwidth use.

Since 2007, the average internet connection speed has gone from around 4 Mbps to 19 Mbsp. While both of those numbers might seem tiny, there is a massive difference in internet quality between these two points. But depending on how many household members like to watch Netflix on their SHD smart tvs at the same time, you might not notice a marked increase in quality after even 20 Mbps.

Why?

Mbps stands for “megabits per second” and typically refers to the total volume of data that you can either download or upload at any given second. If you’re trying to go beyond your bandwidth means, you’ll notice delays in page loading, frequent buffering stops on videos, and possibly won’t be able to show your face on video calls at all. This means you need as many Mbps as you can afford to get the best quality experience for all of these things, right? Nope.

Each webpage or app only contains a limited amount of data that needs to be transferred at any single moment. Netflix for example, recommends that to enjoy their shows and movies, you should have the following bandwidth:

Yes, you’re reading that right. You only need 15 Mbps of bandwidth to be able to enjoy UHD Netflix streaming. And this is one of the largest bandwidth hogs of the internet. But, if you were to have a 15 Mbps plan and then tried to run any other apps or do any other browsing at the same time as streaming a UHD show, you would notice dips in quality and extremely slow browsing. This is because you have reached your bandwidth capacity.

That means that if you have multiple household members who use data intensive applications such as Zoom, Netflix, TikTok, Facebook etc. at any given time, you would all probably benefit from having a plan that could accommodate everyone at your peak times.

And that’s just for download speed. Most plans barely even talk about their upload bandwidth, but if you are someone who makes a lot of video calls to family members or for work, or you want to have a side hustle as a Twitch streamer, you need to check the upload bandwidth capacity separately.

And even if you do have a 5 Gbps plan, if you have terrible ping times you’re still going to suffer from slow page loads or video buffering.

Ping time (also known as latency) is how long it physically takes for the data to transfer between the server and your device. This is arguably more impactful than bandwidth especially after around 25 Mbps, but is affected by physical distance as well as any devices (ex modem, router, extender, or mesh system) in between your screen and the original server where the data originates from. This is why having a good router and seamless Wi-Fi coverage throughout your home (such as with the Vilo Mesh Wi-Fi System) is critical to improving your internet experience.

You can check out how much your average bandwidth usage is at peak hours by checking the Vilo App!

Just go into your Network -> Usage Report (make sure reporting is turned on in the settings) ->select your Wi-Fi Network as a whole to look at in detail, and check out what the peak data usage hours are for today, or what it was in total for any day over the last week or month.

Note that this is reported in Mbph (Megabites per hour) in the day view, but you can come up with a rough estimate of how much bandwidth your household uses by just dividing that by 6 (this assumes you aren’t just flipping at lightning speed through 1 Mb pages every second, but rather every few minutes with some extra leeway for larger pages, streams, or applications). 

The Best Wi-Fi For Your Smart Devices

The Rise of Smart Devices

Between Black Friday and Cyber Monday, you no doubt did some shopping the past few weeks, and we can’t blame you, there were some great deals this year! It probably comes as no surprise that the most purchased items this sale season were tech products. More specifically, smart tech devices, essentially a device that needs Wi-Fi to operate. USA Today listed the 10 most popular products bought from Black Friday to Cyber Monday and while some of them are the more standard household items many of the items on the list were smart tech items, including a few of our favorites such as the Roomba Vacuum, the Apple MacBook Air, and the Oculus Quest 2 VR headset.

What do all these awesome products have in common? They all need a Wi-Fi connection to function. And while you probably have Wi-Fi already in your home is your Wi-Fi capable of handling all these devices? You need a strong signal that spans all corners of your home, from the front door to the back patio and the basement in between. You want to ensure your Wi-Fi signal can cover it all so your smart devices can connect and function properly. You not only need coverage from your network but also a network that can handle multiple devices being connected at once.

Wi-Fi for Smart Devices

So how do you get a Wi-Fi network that can handle all of your fun new tech toys? Easy, you get a mesh Wi-Fi system. But what is mesh?

Mesh Wi-Fi works differently than a typical Wi-Fi network, outdated Wi-Fi routers and traditional set ups weren’t designed for the smart homes of the future and extenders only help occasionally but they create a fragmented network that causes drops in coverage. Mesh covers your entire home in a seamless Wi-Fi network that gives you a strong signal in every corner of your home. With a continuous network throughout your home, you can easily use smart tech devices wherever you please, even the back patio or basement office. To learn more about how mesh Wi-Fi works check out this blog post all about mesh.

Now you know you need mesh Wi-Fi for your smart tech devices how do you pick the best Mesh Wii-Fi System? Vilo Living has got you covered, literally. A Vilo 3-Pack can cover up to 4,500 square feet in strong Wi-Fi signal and connect up to 120 devices at once. So, you can have all the smart bulbs, security cameras, Roombas, and smart TVs you want and in any area of your home. No more dead zones, no more limiting devices, with Vilo you can do it all. And the best part; a Vilo 3-pack costs only $79.99, making it the cheapest Mesh Wi-Fi on the market.

Get the Wi-Fi your new smart devices need, get Vilo. Click here to buy Vilo now.

How Vilos Can Make Your ISP Money

As one of the first ISPs to adopt Vilos into their business plan, KentuckyFi owner John Gill had some awesome tips and tricks for other ISPs looking to increase their ROI on Vilos.

Check out John’s analysis of how to make money with Vilos:

There are multiple ways to recoup the cost of Vilo routers from your customers. By switching to Vilos, you are using a product at a price point that can easily make you money. Remember with your ISP you should be starting a business, not a bill. Below you will find three plans set to make your ROI fast and easy!

Vilo ISP ROI

PLAN A – FASTEST ROI 

For the fastest ROI, you can build the cost of the Vilos into the install fee that you charge your customer. This will allow you to offset the cost of the Vilos and not lose any more money upfront. However, the tradeoff is that the install fee is much more expensive. This plan is not recommended if you have competitors that are offering free or cheaper installs.

PLAN B – FAST ROI

With this, you will lose some on your install, but if you retain your customer, you will get your ROI in about 3 months with a price of $60/month for internet service. This is with an install fee of $180. The profit of install over 3 months is $10. This is a better option than Plan A, but still not great if your competition is giving out free or $50 installs.

PLAN C – SMART ROI

Well, how do you keep making money with Vilo? You market the Vilos to make money for you. First, you price your install at something that makes sense for your market and ISP. Then, you add a monthly fee for the Vilo units and market it as an upgraded Wi-Fi experience. Kentucky Fi does $10/month for up to 3 units and a $50 installation fee to the customer. This pays for 90% of the Vilo units and now the Vilos will help pay off the other costs. After everything is paid for, you are generating $10 more in revenue a month than before.

I hope this article gives you a few ideas on how Vilo can help make money for your ISP!

John Gill

Owner

KentuckyFi (kentuckyfi.com)