Vilo 6 AMA Webinar Recap

Vilo 6 AMA webinar

The Vilo 6 is finally here! The same day pre-orders became available, Vilo held an Ask Me Anything Webinar with Vilo 6 Product Manager Eva Wu, Account Executive Jared Lubas, and Support Engineer Mark LaManna to answer all your Vilo 6-related questions. Before jumping straight into the Q&A’s, though, let’s visit some Vilo 6 highlights.  

Aside from the obvious fact that the Vilo 6 is a Wi-Fi 6 system, there are some other noteworthy features. For instance, channel selection and channel width selection, both on the 2.4 GHz and 5 GHz, are available on the Vilo 6. Other improvements include IPv6 and Smart Queue Management powered by Cake Algorithm. Of course, the Vilo 6 also offers superior speeds and coverage.  

A slide from the Vilo 6 AMA Webinar

On the coverage side, a single Vilo 6 covers up to 2,000 sq. ft. per unit, and 4,000 sq. ft. per 2-pack. As far as speeds go, the Vilo 6 gets 600 Mbps on 2.4 GHz, and up to 1200 Mbps on 5 GHz. Last week, we went over some speed test results with the 6, but in case you missed it, see the infographic below.  

Infographic of speed test results of the Vilo 6 vs the Vilo (Wi-Fi 5)

Without further ado, let’s dive into some questions! 

Q: Will the Vilo 6 work seamlessly with any Wi-Fi 6 chipset that is an 802 standard chipset for Wi-Fi 6? 

No. While the Vilo 6 does have the 802 standard chipset, it will only mesh with another Vilo 6. 

Q: How many units can I mesh together in the same set up? 

Currently, three Vilo 6’s can be meshed in the same set up. However, by the time pre-orders are fulfilled in January, we’re aiming to increase the capacity to six at a time. 

Q: Can you mesh a Vilo with the Vilo 6? 

No.

Q: Where can I buy if I don’t live in the USA? 

Outside of the USA, you cannot buy Vilo 6’s from Vilo directly, but we do have distributors in Canada, South America, Africa, and New Zealand. Click here for more details. When in doubt, if you cannot find a distributor in your area, reach out to our sales team and we’ll work to make that happen. 

Q: Is there a way to order Vilo 6 units that aren’t pre-configured with mesh? 

Yes, you can order single packs, even in bulk. There’s no price incentive to buy 2-packs vs buying singles. 

Q: What’s the pricing for the Vilo 6? 

Retail pricing for a 1-pack is $79.99 and $154.99 for a 2-pack. During the pre-order period, a case of 15 1-packs go for $1,049.85 and a case of 8 2-packs will cost $1,119.84. 

If you have a question that wasn’t answered during this AMA Webinar, or if you’d like to keep up with all things Vilo-related, join our Vilo Living ISP Chapter group on Facebook. If you’re looking to place an order to secure a Vilo 6 today, visit: https://store.viloliving.com/vilo-6. Lastly, if you’re curious about half-pallet and pallet pricing, get in touch with our sales team at sales@viloliving.com.  

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Is your network ready for Vilo 6?

Is your network ready for Vilo 6?

Vilo 6 is not just Vilo with Wi-Fi 6, but a redesign in the same compact, easy-to-place Vilo case. We started with the chipset and settled on the Mediatek MT7621AT, which is used across the market from Asus to Ubiquiti. 

Once we got the chipset down, we moved on to the OS. We looked at everyone’s needs from ISPs to end users, and found that OpenWRT was the best fit. So no matter if you need Vlans for your ISP or a better SQM (Smart Queue Management) for your home lab, Vilo is the right fit. 

Now, those upgrades sound great, but how will the Vilo 6 perform? It was time to test that. We set up a simple lab for testing where the Vilo WAN port is connected to a network switch and on the same switch is a speed test server. However, we never turned off other access points and routers in our office, so the RF environment was as real-world as it gets. 

The first test is what we like to call the “same-room” test, where we conducted two speed tests in the same room as the main Vilo: one hardwired and one wireless. 

Same room (5 to 10ft)

*All results are average across 10 tests.

DownloadUploadPingJitter
Wired to Main Vilo984.29 Mbps994.29 Mbps1.7 ms0.74 ms
Wireless to Main Vilo897.57 Mbps589.57 Mbps3.7 ms1.87 ms

As you can see, the same room tests are outstanding, but you don’t stay in the same room. What about if you’re on the toilet watching TikTok you need to make sure Vilo is there for you? Let’s move on to the next room test and meshing tests, which were conducted in the same lab and RF environment. 

Next room (20ft and through a wall)

*All results are average across 10 tests.

DownloadUploadPingJitter
Wired to Sub Vilo446.86 Mbps425.86 Mbps2.84 ms1.62 ms
Wireless to Sub Vilo (client 5 ft away)336.00 Mbps309.00 Mbps4.06 ms2.20 ms
Wireless to Main Vilo559.14 Mbps436.86 Mbps3.6 ms1.38 ms

If you think your networks are ready for the Vilo 6, sing up to be one of the first to place your order by clicking here (pre-orders starting November 15, 2022).

Discover Vilo’s ISP solutions! 

Vilo Living provides complete Wi-Fi hardware and remote management solutions that empower ISPs of any size to delight your customers, reduce your operating costs, and grow your business. Schedule a demo today! 

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An interview with Wispapalooza keynote speaker John Gill of KentuckyFi

wispapalooza keynote speaker john gill

On the last day of this year’s convention, Wispapalooza keynote speaker John Gill presented his success story. “In one year, I went from square feet to now I service over 50 square miles of coverage,” he began, recalling how his WISP, KentuckyFi, blossomed in just twelve months. Today, he has 75 customers and covers more than 900 homes. John was invited by WISPA Director of Communications Mike Wendy to share his WISP journey at this year’s convention. 

During an interview with the Vilo team, John reiterated the central message of his presentation: “For anyone who is thinking about [starting their own WISP] and is scared that fiber’s going to beat them or anything like that—do it. Just go ahead and do it.” This enthusiasm comes from his own experience starting KentuckyFi. John is adamant that anyone can achieve similar success by utilizing online resources, seeking support from the WISP community, and making partnerships with companies that listen.  

Wispapalooza keynote speaker John Gill – opening slide.

John’s own ‘just do it’ attitude is partially inspired by the fact that anyone can learn just about anything thanks to online resources like YouTube. “There’s tons of YouTube videos out there,” he said during the interview. “It’s just like nowadays, there’s a lot of people working on their car while they’re watching YouTube and turning a wrench. That’s the same thing that’s happening with the internet providing side of things!” 

KentuckyFi isn’t the only WISP that came to life thanks in part to the knowledge available on YouTube. In last month’s ISP feature, Chief Se’khu Hadjo Gentle of RedFi Broadband shared how he watched YouTube videos to improve his internet providing capabilities too. And if you are ever unable to find what you are looking for online, the WISP community will have your back.  

While John was admittedly nervous at the time of his presentation, he was excited to give back to his fellow WISPs who’ve supported him since day one. “I’ve worked for other businesses in the past where there’s been so much competition, so much head-butting. With the WISP industry, it’s completely different,” he said. 

“If [your network] goes down for whatever reason, whether that be mother nature or your own accord, you’re a phone call away from getting it back up. There are people in the WISP industry who just love helping each other out.” 

During his Wispapalooza address, John referred to companies like Vilo as “tools in [his] toolbox.” Whether it be Vilo or some other company in the industry, the most crucial part of any partnership, according to John, is the company’s ability to listen. 

“One of the reasons I continue to work with Vilo is that they’re doing so much in the market of listening to us WISPs. You tell them what you need and they’ll work to get it to you in the next release. It’s kind of like what we’re doing for our customers when we go to a customer’s house,” he continued. “The customer wants a satisfying product, and Vilo does the same thing for an ISP.” 

Watch Wispapalooza keynote speaker John Gill give his presentation here!

John cautioned against working with larger companies as they are more likely to be “set in their ways,” and care more about making “the biggest profit margin” than helping smaller ISPs. After noting the symbiotic relationship between WISPs and companies like Vilo, where helping one another achieve is in the best interest of both parties, John said, “That’s what Vilo is all about—helping you win.” 

Circling back to his tool analogy, John also suggested never deleting industry contacts. “If you’ve ever seen a mechanic, they have these huge toolboxes. I see contacts, email addresses—I see all of that as tools in my toolbox,” he explained. 

To conclude his presentation, John recalled how when he first started his WISP, a Windstream representative looked him in the face and told him, “You don’t know what you’re talking about.” When asked if that person thinks he knows what he’s talking about now, John laughed, “well, his technicians are telling their customers about KentuckyFi now, so I’d say so!” 

Discover Vilo’s ISP solutions! 

Vilo Living provides complete Wi-Fi hardware and remote management solutions that empower ISPs of any size to delight your customers, reduce your operating costs, and grow your business. Schedule a demo today! 

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Best Practices: Installing Vilo in MDU Spaces

Installing Vilo in MDU spaces

The purpose of this guide is to provide best practices, suggestions, and prerequisites to be aware of when installing Vilos in multiple dwelling units such as apartments, hotels, condos, etc. While we lack POE support and an official Vilo-licensed wall-mount, we believe our hardware and software are primed for installation in these environments. 

How can this help you and your customers?

We’ve introduced multiple features to help maximize your time when it comes to the installation process. Utilizing our remote configuration suite in combination with our separate pre-mesh feature, ISPs can complete most of the leg work prior to installing Vilos on-site at a customer’s home. Once the Vilo has been configured, it can be installed remotely (as long as you are using a DHCP configuration and the firmware is on version 19, and the Vilo is plugged in and connected to the modem via the WAN port).

Pre-Setup & Installation

This section will help prepare you for the installation process:

  1. Be sure to scan all Vilos into the Vilo inventory. We suggest doing this as soon as you get your inventory.
  2. If the firmware version of the Vilo is lower than v197, you will need to manually install the Vilo via the app. This must be completed to configure Vilos remotely.  
  3. If you are using a DHCP configuration, our remote configuration feature allows you to set up a Vilo network with a Custom SSID and password prior to installation, eliminating the need for the Vilo app. You can do this for multiple Vilos using our Bulk Actions option. 
  4. If you are using PPPoE or Static IP, the remote configuration feature will not be an option. We suggest setting up the Vilos in a testing environment first when upgrading the firmware, eliminating the need to be completed once on site. With the Vilos scanned into inventory and the firmware up to date, this will cut back on installation times so that end-users can connect to the network without first having to wait for the firmware upgrade to complete. Other bulk actions that may be useful:
    1. Assign: You can use our assign function from the inventory page to associate routers with customers created on the Customers Page. This is exclusive to the portal and only serves as an organizational feature. It is not the same as assigning a network to a customer from the app, allowing them to download the Vilo App and manage the network themselves.
    2. Update Note: The “Update Note” feature allows you to create notes for different Mac addresses, such as addresses or customer information that you may find on the customer’s page. 

Scenarios & Reminders

This section will provide helpful reminders, as well as scenarios to keep in mind:

  • If you opted for one network that is shared between multiple customers, we suggest adding additional sub-Vilos where necessary to meet coverage demands. Reminder: Setting up a network in this particular scenario would disallow service for everyone on the network. The only workaround would be to block connected devices of the customers who have not paid. 
  • If you opted to install a single network per unit (hotel room, apartment, etc), then we suggest optimizing the Wi-Fi to address any Wi-Fi interference issues that may arise. This can be done in the Vilo ISP Portal or the Vilo App
  • While there is no official Vilo wall mount, we encourage the use of third-party options to get around this. Below is one example of a third-party wall mount provider.
These Vilo wall mounts were 3D-printed by Brian Gregory. For ordering and pricing information, email Brian at gregory3dcreations@gmail.com.

Post-Setup: Wi-Fi Networks & Bulk Actions

This section will cover the different ways in which our portal can help you manage your customers after installation. 

While there are more individual settings that can be viewed by clicking into each network, our bulk actions provide a list of tools to help with network maintenance and troubleshooting, while also making it easy to disallow service if necessary:

  • Network maintenance: Upgrade Firmware, Turn on/off Automatic Firmware Upgrade
  • Troubleshooting: Run Speed Test, Restart Vilos (Optimizes Wi-Fi networks) 
  • Billing issues: Allow/Disallow Internet Access  

Upcoming features:

  • VLAN Support
  • Setup Without Internet Connection

With more awareness of how our Vilo ISP Portal can help decrease installation times for MDU setups, we hope these best practices can help you reach more customers in less time, increasing your user base while ensuring your customers have hardware and service they can rely on.

Discover Vilo’s ISP solutions! 

Vilo Living provides complete Wi-Fi hardware and remote management solutions that empower ISPs of any size to delight your customers, reduce your operating costs, and grow your business. Schedule a demo today! 

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Three CPE installation tips from TurnkeyISP’s David Dean

Three CPE installation tips

Installing customer premise equipment (CPE) is an essential part of providing internet services. There are so many variables when it comes to installations, though—everything from the equipment itself to the terrain internet service providers (ISPs) must navigate.

Since no two scenarios are alike, it is difficult to list universally applicable tips. But for someone like TurnkeyISP CEO David Dean, who has been in the industry for a decade and has taken part in over 7,000 internet installations, there’s a deep enough well of experience to draw at least three widely applicable best practices.  

“This is what I’m doing right now: I’m walking on a roof and I’m looking for towers.” As luck would have it, David was in the middle of an installation when he answered the phone to chat with the Vilo team about CPE installation practices. 

David founded three companies in the wireless internet service provider (WISP) industry; Sundial Communications in 2014, ISPApp in 2019, and TurnkeyISP in 2020. The latter is a fully remote ISP call center and remote staffing agency that focuses on helping smaller ISPs “scale up [their] business while maintaining the responsive and friendly customer service that made [them] successful.”  

David also built TurnkeyISP’s “on-demand remote support teams,” to remotely assist WISP installation crews. So, from the man himself, here are three best practices for installing CPE. 

Photos from a TurnkeyISP installation in Alaska.

1. The internet installer position is key 

While it may sound obvious to say, David emphasized the importance of having a competent internet installer. “The internet installer position seems like a pretty easy position, but it’s not,” David says. “There are various aspects of the position.” 

David noted how an installer must be above average in several areas including work ethic, physical abilities, technical knowledge, and customer service. “And individually those are all common,” he adds. “But when you combine all of those into a single person, it becomes actually a pretty rare set of traits.”  

If an installer is lacking in any aspect, crucial components could be missed, and the risk of dissatisfying customers increases, so it’s imperative to have a pro fill the role. 

2. Make the installer’s job as easy as possible 

Since proficient installers are hard to come by, David notes how their rarity makes them expensive, which leads us to our second best practice: Make the installer’s job as easy as possible. David was adamant that “anything that can be done remotely, should be done remotely.” This frees up your local team to work on the physical tasks and not be encumbered by auxiliary tasks. 

Explaining how this principle applies to tower top-hands too, he continues, “Anything that can be done on the ground, should be done on the ground.” Lightening the load of the tower top-hand helps them focus on what they are supposed to do.  

“And if it doesn’t need to be done at all, then don’t do it,” he laughs.

Automation is another excellent way to make the installer’s job easier. On the topic of automation, David mentioned Vilo’s appealing “plug and play” component and how it eliminates certain steps for the installer.  

“WISPs are using 5 GHz frequencies to bring internet to the property,” he says, “and if Vilo Living can separate the channels automatically—wireless backhauling within the mesh system without stepping on the wireless feed—there’s value in that because right now, most installers have that as one more step that they have to accomplish. So they have to set the local Wi-Fi to not step on the internet feed.” 

3. Understand what makes smaller ISPs special 

The third best practice doesn’t involve any sort of physical ‘how-to’ nor is it about promoting a specific product. Instead, David focuses on the intrinsic side of being a smaller ISP. “This is the most important thing,” he says, “and that is helping WISPs understand why they’re special.” 

When it comes to providing internet, mainstream ISPs like Comcast, Starlink, and T-Mobile have standardized everything. “So the role of the installer in Comcast is to go from point A to point B with a cable and plug in some equipment,” says David. 

“In the case of Starlink and T-Mobile, they ship you a box and hope it works. It’s called ‘best effort’ service,” he added. “They’ll say, ‘if it works, great. If it doesn’t work, oh well; we tried. We gave it our best effort.’” 

“But with wireless internet service providers, we’re engineering each connection, so that allows us to have guarantees that it’s going to work,” he continued.  

In contrast to larger ISPs, David says that the “WISP industry does what it takes to make sure your internet service works. They provide a fully engineered wireless connection. They survey your property to figure out where they can best provide service to your property, and then they do a professional installation and they make sure that it works and it’s fully supported.” 

“[And that’s] what WISPs can do to beat T-Mobile, Starlink, and Comcast,” he concludes. 

Recap

When it comes to CPE internet installations, David Dean recommends hiring the best of the best for the installer position, making their job as easy as possible, and internalizing what sets WISPs and smaller ISPs apart from their bigger competitors—providing service where others can’t because they are willing to do what it takes to make sure their subscribers have reliable, high-speed internet service.

To learn more about how Vilo’s mesh Wi-Fi solutions can make your installations faster and easier, click here!

Discover Vilo’s ISP solutions! 

Vilo Living provides complete Wi-Fi hardware and remote management solutions that empower ISPs of any size to delight your customers, reduce your operating costs, and grow your business. Schedule a demo today! 

Schedule a demo

Vilo News Digest for August 2022

Vilo News

Vilo made quite a splash on the world wide web this month! From back-to-school must-haves to top-rated picks of the year, our Wi-Fi mesh routers were featured in several publications. While we undoubtedly believe in our product, you don’t have to take our word for it, we’ve compiled a brief list of this month’s features so you can hear what the experts in the internet industry have to say about Vilo in this Vilo news digest. 

PCWorld: “Wi-Fi 5 vs. Wi-Fi 6 vs. Wi-Fi 6E: Which router should you pick? 

On August 1, PC World, a publication dedicated to “helping tech users of all experience levels get more from the hardware and software that’s central to a PC-centric universe,” published a guide for selecting the Wi-Fi router that’s right for you. Leading up to its mention of Vilo’s Wi-Fi 5 routers, PC World makes a case for why Wi-Fi 5 retains its utility despite the recent advances of Wi-Fi 6 and Wi-Fi 6E.  

“[T]here’s no inherent difference in reception range between Wi-Fi 5 and Wi-Fi 6,” the article states, “so you may be able to get comparable coverage with a much cheaper router.” PC World also noted how “most of your devices probably still use Wi-Fi 5 anyways.” 

After mentioning how readers can buy a “Wi-Fi 5 mesh system from Vilo for $100,” the article states that Wi-Fi 5 routers may be preferable for readers who are looking to extend coverage or eliminate dead zones. “[B]uying the best Wi-Fi 5 system you can makes more sense than getting an inferior Wi-Fi 6 system in the same price range,” PC World concludes. 

The Brothers WISP Podcast: “Vilo Sponsor Introduction and Highlight 

This month marks Vilo’s first podcast feature! The Brothers WISP podcast is all about “WISP, networking, Mikrotik, and other related stuff,” and Vilo is now one of their proud sponsors. Two of Vilo’s co-founders, Amie Hsu and Man Zheng, chatted with Brothers WISP host Tommy Croghan about Vilo’s ISP solutions. 

Before jumping into the nitty-gritty, Hsu offered a basic summary of what Vilo does, from its Wi-Fi 5 Mesh routers to its remote management portal for ISPs and Vilo’s subscriber-facing app. She also hinted at the development of Wi-Fi 6 routers at Vilo. One of the first questions the hosts asked about Vilo’s routers was how many can mesh in a single network. 

“We say theoretically, no more than eight nodes per network,” Hsu responds, “otherwise you might start to see degradation.” One Seattle-based WISP who was on the show asked if the same mesh capacity counted for routers that were wired together, to which Zheng clarified that there should still be a cap at eight routers per network, even if wired.  

To hear all the interesting questions and responses, be sure to check out the full podcast below!

PC Mag: “The Best Wi-Fi Mesh Network Systems for 2022 

Technically, this one came out in late July, but we were thrilled to see PC Mag mention us in their list for the best Wi-Fi mesh systems of the year! John R. Delaney, a PC Mag contributor with over 14 years of experience in the tech industry, most recently as the Director of Operations for PC Labs, wrote candidly about Vilo’s value. 

“If you need to fill in Wi-Fi dead zones but don’t have the money for a mesh system that uses the latest Wi-Fi 6 technology,” writes Delaney, “the Vilo Mesh Wi-Fi system will get the job done.” While he seemed unenthusiastic about Vilo not offering routers with Wi-Fi 6 technology (yet), Delaney was impressed with Vilo’s affordability and how easy it is to use. 

“At just under $60, the Vilo Mesh Wi-Fi System is the most affordable three-piece mesh system we’ve tested,” he writes. “[I]t is very easy to install and manage, offers good range, and comes with parental controls that let you schedule internet access times and allow or disallow internet access for any device.” 

Daily Mom: “24 Must-Have Back To School Supplies To Kick-Start Their Year 

Daily Mom is “a parent portal for women who are looking for information and education.” In their list of the most necessary school supplies for the 2022-2023 school year, they mention everything from Jurassic Park-themed notebooks to an LED study lamp. But second on their list is Vilo’s Wi-Fi Mesh router.  

After noting that back to school means multiple family members using devices to do homework simultaneously, Daily Mom warns about slow internet speeds and crowded signals. “Thanks to the Vilo Mesh Wi-Fi System,” the blog reads, “you won’t have to worry about internet loss or buffering!”  

In addition to whole home coverage and the ability to connect up to 120 devices with Vilo’s 3-pack, Daily Mom highlighted the Vilo App’s parental controls. “Parents, you’ll love the provided [app that allows] you to control the amount of screen time your kids can have each day. […] This is a critical item on your list of back to school supplies!” 

Digital Trends: “The best mesh Wi-Fi systems for 2022 

Vilo landed another feature on a publication’s top Wi-Fi mesh systems of the year on August 11, when Digital Trends published their picks for 2022. Digital Trends, the largest independent technology publisher in the world, prefaces their Wi-Fi mesh list by asserting it represents “the best on the market today.” 

Digital Trends highlighted our Wi-Fi 5 mesh system’s compact design, multiple ethernet ports, easy setup and intuitive app, and affordability when explaining why Vilo is one of the best on the market. “Like its more expensive competitors,” writes Digital Trends, “Vilo’s system benefits from an easy-to-use app that you will use to set up the network, establish parental controls, and create a guest network.” 

“Vilo’s app appears to be more advanced than some others on the list,” the article states before citing our app’s parental controls feature. One of the last benefits Digital Trends includes is Vilo’s firmware updates that download in the background “to ensure that everything runs smoothly.” 

Wi-Fi NOW: “Introducing Vilo: ISP-managed mesh Wi-Fi can be both affordable – and effective 

Another exciting feature from late July came from Wi-Fi NOW, “the world’s leading Wi-Fi event, news, and advisory organisation.” Claus Hetting, Wi-Fi NOW CEO & Chairman, writes, “Seattle-based startup Vilo is taking on established Wi-Fi giants with a whole-home solution that uniquely combines affordability with manageability – and the platform is already making waves, specifically among WISPs.” 

Wi-Fi NOW’s piece reads like a news article as opposed to a product review blog. Hetting even mentions Vilo’s founders, Jessie Zhou, Amie Hsu, and Man Zheng, and how they formed Vilo as a solution to home Wi-Fi problems. He further recounts how we really hit our stride when Vilo shifted focus to partnering with smaller ISPs.  

Emblematic of Vilo’s partnership with ISPs is our product roadmap. Hetting notes how “anyone can comment or request new features” on Vilo’s trello board, where Internet Service Providers’ needs meet Vilo’s ongoing development of solutions.  

The Wi-Fi NOW CEO ends the article with an exciting announcement: Wi-Fi NOW’s partnership with Vilo. “Jessie and her partners are the kinds of people who make the world go around because they delight in creating and competing,” writes Hetting. “And they understand that technology and business innovation comes in many forms. We look forward to working with Vilo to promote and showcase their innovative Wi-Fi solutions.” 

To stay up to date with the latest Vilo news, like our pages on LinkedIn and Facebook, and follow us on Instagram @viloliving. If you’re an ISP curious to know how Vilo can help you accelerate your business, you can visit our “Vilo for ISPs” page by clicking here.  

Work From Home trends for ISPs in 2022

Anticipating your subscribers' needs

With more and more people working from home (WFH), having efficient and reliable Wi-Fi has never been more crucial. Understanding current WFH trends will help Internet Service Providers (ISP) anticipate their subscribers’ needs and ultimately, provide the best possible service. 

The volume of Americans who work from home has dramatically increased since the onset of the pandemic. While it was merely a temporary adjustment for some, WFH has become a permanent practice for nearly half of the country’s workforce.  

According to Gartner, a technological research and consulting firm, 48% of employees will work remotely or follow a hybrid model in the post pandemic world. On a global scale, a 2022 study from Owl labs found that 62% of workers between the ages of 22 and 65 claim to work remotely at least occasionally. 

Your subscribers need Wi-Fi that can handle telecommunication demands 

Telecommunication services like Zoom, Slack, and RingCentral are integral to any business’s success in the WFH era. This is evident in the stark increase of video-based communication use. For example, at the end of 2019, Zoom only averaged 10 million daily users, but come mid-2020, the average amount of daily users shot up 300 million. 

Zoom became so ingrained in the day-to-day of America’s workforce that the New York Times listed “Zoom” as one of the phrases that defined 2020, and TIME listed “on mute” as one of 2020’s defining phrases, which denotes a person speaking while muted on a Zoom call. Long story short, Zoom and other video-based communication platforms are ubiquitous in the WFH era. 

So, what does this trend mean for ISPs? While it’s obvious that ISPs should ensure they’re offering Wi-Fi that can run the minimal rate of Mbps that video calls require, subscribers may not think to divulge all the necessary information. For instance, a subscriber who WFH may tell you they use Zoom daily but glance over the fact that they also need to run their browser to take notes or screen share during their calls. Getting these details from your subscribers is an important step to providing them with adequate connectivity while offering the lowest possible rates. 

The rise of the freelancers 

The pandemic not only catapulted America’s workforce out of the office and into their homes, but it also changed the landscape of employment. In fall of last year, Forbes reported that more than 59 million Americans had performed freelance work that year. That means that more than one-third of working citizens are independent contractors, most of whom rely on the internet for their labor.  

The bulk of these freelancers (75%) are artists. What does that mean for ISPs? Of course, most creative design software programs, like any one of Adobe’s applications, don’t require internet to operate. However, most freelancers have to upload their completed projects online in order to deliver them and ultimately get paid. That means that any freelancer working from home will require fast uploading times (unless they want to wait 22 hours for their Premiere Pro project to upload to Google Drive). 

On the flip side, high downloading speeds are equally important for freelancers. Creative applications periodically need to update, and it’s not uncommon for freelancers to collaborate on projects, which can require downloading files.  

Vilo Living for ISPs 

Understanding your subscriber’s specific needs is essential to providing unparalleled internet service. If you’re looking for a way to provide consistent Wi-Fi throughout a subscriber’s home so that they can work from their couch or their kitchen, Vilo Living’s Wi-Fi Mesh System is the most affordable mesh system on the market.  

Vilo Living’s ISP Portal allows ISPs to quickly check to see which devices are using the most bandwidth, which will come in handy if you have a subscriber trying to do freelance work in a home with Fortnite-playing kids. The Portal also gives you network insights so you can resolve certain issues without a truck roll. To learn more about how Vilo Living can help you accelerate your business, click here.  

Anticipating your subscribers’ needs in 2022 – Vilo Living’s Wi-Fi Mesh System

How can a customer-facing app improve your subscriber’s experience? 

Thanks to the Vilo App, your subscribers can enjoy a sophisticated level of control over their Mesh Wi-Fi experience. From parental controls to usage reports, the Vilo App empowers subscribers to a degree previously unattainable in the Mesh Wi-Fi system market. And the more control the subscribers have over their network, the less Internet Service Providers (ISP) have to worry about. Before jumping into all the app’s eyebrow-lifting features, though, take a moment to consider the ever-growing appeal of mobile apps in general. 

On a global scale, over 230 billion mobile apps were downloaded worldwide in 2021, an almost 40% increase compared to 2016’s 140 billion downloads. And with the global market for smart home devices (home devices that connect to an app) projected to reach USD 11.7 billion by 2028, it’s clear that apps that make home life more convenient are of particular interest to users. 

Thanks to the Vilo App, ISPs can offer their subscribers a convenient and hassle-free way for them to take more control over their home’s Wi-Fi. Let’s take a look at some of the specific reasons why your subscribers will love the Vilo App. 

Parental Controls 

The Vilo App’s “Parental Control” feature is a great way for subscribers to ensure that their children are safe while surfing the net. With this feature, your subscribers can:

  • Set schedules for each day or week to control their online usage.
  • Blacklist any adult sites they do not want their child to visit or stumble upon.
  • Enable and disable internet access for their children’s devices.

Guest Wi-Fi 

Another beneficial aspect of the Vilo App is the “Guest Wi-Fi” feature. It allows users to set up a separate SSID and password. Create a guest network to share with friends and family when they come to visit or have a separate network set up for certain devices. You don’t have to remember to turn it off with the option to set network duration. 

Keep Track of Devices 

The Vilo App keeps track of your subscriber’s devices in real-time. From the app, they can see which devices are connected and if any have gone offline. This feature is ideal for households with multiple devices and any user looking for increased control over their devices and Wi-Fi network. 

Block Stranger’s Devices 

The Vilo App lets you block any suspicious device, so your subscribers can worry less about cyber criminals looking to steal personal information. Users can block them immediately when they identify an online trespasser. Bottom line: the Vilo App empowers subscribers to take control of the security of their Wi-Fi. 

Usage Report 

The Vilo App’s “Usage Report” feature shows your subscribers the usage data for their overall Wi-Fi network as well as for individual connected devices. The fact that users will be able to see today’s, this week’s, and this month’s usage data will make them feel like a genuine sense of ownership over their network. 

Custom SSID and Password 

Do you ever get subscribers calling you begging you to change their Wi-Fi Network’s name and password as soon as possible? Maybe they just broke up and they don’t want their ex to know their Wi-Fi information. Maybe a nosy roommate discovered their information and now they want to change it. Whatever the case, Vilo’s App allows subscribers to change their network’s SSID and password with ease—no phone calls required. 

Put the World in Your Subscribers’ Hands 

Wi-Fi is a critical part of the lives of millions. In the US, for example, 97% of Americans use the internet. And as more and more are relying on smart home devices, as was previously mentioned, internet users are looking for a way to take charge of their own signals. Offer your subscribers control over their internet with the easy-to-use Vilo app. Empower your subscribers with the Wi-Fi autonomy available only with Vilo Living. 

How To Improve Subscriber Experience With A Mesh Wi-Fi System

As an ISP you are most likely always looking for ways to better serve your customers. From improved connections and speeds to overall customer service experience, ensuring your customers are happy is a guaranteed way to ensure the success of your business. However, in order to improve your subscriber’s needs, you must first understand what those wants and needs are.

1 – Whole Home Coverage

These days people want to be connected in all corners of their homes, from the living room to the back corner office, people want to be connected. This is why whole-home coverage is essential for modern households. How do you accomplish this?

With a traditional single router, your customer’s home network is limited:

  • Limited signal coverage, single AP.
  • If using extenders, need to manually switch between networks.
  • Poor signal strength to support IoT devices. 

With a Mesh Wi-Fi system, these problems are quickly solved

  • A 3-pack of Vilos covers 4,500 sq ft
  • Seamless connection – no need to switch to another network
  • A 3-pack can connect up to 120 devices
  • Cost-effective (starts at $25 USD per router)

But that’s not all…

2 – Control Over Their Network and Settings

Most router setups don’t allow customers to have direct access to their network settings, let alone additional features such as parental controls and guest networks. Features such as these not only gives your customer further insight into their own network it is an additional selling point for the ISP. By offering add-on services ISPs are able to offer an enhanced service and often at an enhanced price.

With the Vilo App customers can easily:

  • Configure Parental Controls
  • Customize Wi-Fi access & set up Guest Wi-Fi
  • Manage connected devices & monitor usage
  • Change SSID & Password 
  • And more!

By how can you be one step ahead of the customer in network management?

3 – When Issues Arise, You (the ISP) Can Quickly Fix Them

The Vilo ISP Portal allows you to quickly & remotely troubleshoot network issues without having to do a truck roll.

You can:

  • Run speed tests
  • Reboot router
  • View signal strength & history
  • Detect channel interference & change channels
  • Push firmware upgrades
  • And so much more!

With a Vilo mesh Wi-Fi system, you can give your customer the ultimate home Wi-Fi experience while reducing your expenses and truck rolls.

Learn more about Vilo for ISPs here.

How Vilos Can Make Your ISP Money

As one of the first ISPs to adopt Vilos into their business plan, KentuckyFi owner John Gill had some awesome tips and tricks for other ISPs looking to increase their ROI on Vilos.

Check out John’s analysis of how to make money with Vilos:

There are multiple ways to recoup the cost of Vilo routers from your customers. By switching to Vilos, you are using a product at a price point that can easily make you money. Remember with your ISP you should be starting a business, not a bill. Below you will find three plans set to make your ROI fast and easy!

Vilo ISP ROI

PLAN A – FASTEST ROI 

For the fastest ROI, you can build the cost of the Vilos into the install fee that you charge your customer. This will allow you to offset the cost of the Vilos and not lose any more money upfront. However, the tradeoff is that the install fee is much more expensive. This plan is not recommended if you have competitors that are offering free or cheaper installs.

PLAN B – FAST ROI

With this, you will lose some on your install, but if you retain your customer, you will get your ROI in about 3 months with a price of $60/month for internet service. This is with an install fee of $180. The profit of install over 3 months is $10. This is a better option than Plan A, but still not great if your competition is giving out free or $50 installs.

PLAN C – SMART ROI

Well, how do you keep making money with Vilo? You market the Vilos to make money for you. First, you price your install at something that makes sense for your market and ISP. Then, you add a monthly fee for the Vilo units and market it as an upgraded Wi-Fi experience. Kentucky Fi does $10/month for up to 3 units and a $50 installation fee to the customer. This pays for 90% of the Vilo units and now the Vilos will help pay off the other costs. After everything is paid for, you are generating $10 more in revenue a month than before.

I hope this article gives you a few ideas on how Vilo can help make money for your ISP!

John Gill

Owner

KentuckyFi (kentuckyfi.com)