How To Improve Subscriber Experience With A Mesh Wi-Fi System

As an ISP you are most likely always looking for ways to better serve your customers. From improved connections and speeds to overall customer service experience, ensuring your customers are happy is a guaranteed way to ensure the success of your business. However, in order to improve your subscriber’s needs, you must first understand what those wants and needs are.

1 – Whole Home Coverage

These days people want to be connected in all corners of their homes, from the living room to the back corner office, people want to be connected. This is why whole-home coverage is essential for modern households. How do you accomplish this?

With a traditional single router, your customer’s home network is limited:

  • Limited signal coverage, single AP.
  • If using extenders, need to manually switch between networks.
  • Poor signal strength to support IoT devices. 

With a Mesh Wi-Fi system, these problems are quickly solved

  • A 3-pack of Vilos covers 4,500 sq ft
  • Seamless connection – no need to switch to another network
  • A 3-pack can connect up to 120 devices
  • Cost-effective (starts at $25 USD per router)

But that’s not all…

2 – Control Over Their Network and Settings

Most router setups don’t allow customers to have direct access to their network settings, let alone additional features such as parental controls and guest networks. Features such as these not only gives your customer further insight into their own network it is an additional selling point for the ISP. By offering add-on services ISPs are able to offer an enhanced service and often at an enhanced price.

With the Vilo App customers can easily:

  • Configure Parental Controls
  • Customize Wi-Fi access & set up Guest Wi-Fi
  • Manage connected devices & monitor usage
  • Change SSID & Password 
  • And more!

By how can you be one step ahead of the customer in network management?

3 – When Issues Arise, You (the ISP) Can Quickly Fix Them

The Vilo ISP Portal allows you to quickly & remotely troubleshoot network issues without having to do a truck roll.

You can:

  • Run speed tests
  • Reboot router
  • View signal strength & history
  • Detect channel interference & change channels
  • Push firmware upgrades
  • And so much more!

With a Vilo mesh Wi-Fi system, you can give your customer the ultimate home Wi-Fi experience while reducing your expenses and truck rolls.

Learn more about Vilo for ISPs here.

How Vilos Can Make Your ISP Money

As one of the first ISPs to adopt Vilos into their business plan, KentuckyFi owner John Gill had some awesome tips and tricks for other ISPs looking to increase their ROI on Vilos.

Check out John’s analysis of how to make money with Vilos:

There are multiple ways to recoup the cost of Vilo routers from your customers. By switching to Vilos, you are using a product at a price point that can easily make you money. Remember with your ISP you should be starting a business, not a bill. Below you will find three plans set to make your ROI fast and easy!

Vilo ISP ROI

PLAN A – FASTEST ROI 

For the fastest ROI, you can build the cost of the Vilos into the install fee that you charge your customer. This will allow you to offset the cost of the Vilos and not lose any more money upfront. However, the tradeoff is that the install fee is much more expensive. This plan is not recommended if you have competitors that are offering free or cheaper installs.

PLAN B – FAST ROI

With this, you will lose some on your install, but if you retain your customer, you will get your ROI in about 3 months with a price of $60/month for internet service. This is with an install fee of $180. The profit of install over 3 months is $10. This is a better option than Plan A, but still not great if your competition is giving out free or $50 installs.

PLAN C – SMART ROI

Well, how do you keep making money with Vilo? You market the Vilos to make money for you. First, you price your install at something that makes sense for your market and ISP. Then, you add a monthly fee for the Vilo units and market it as an upgraded Wi-Fi experience. Kentucky Fi does $10/month for up to 3 units and a $50 installation fee to the customer. This pays for 90% of the Vilo units and now the Vilos will help pay off the other costs. After everything is paid for, you are generating $10 more in revenue a month than before.

I hope this article gives you a few ideas on how Vilo can help make money for your ISP!

John Gill

Owner

KentuckyFi (kentuckyfi.com)