Did you know Vilo isn’t just cost-efficient hardware? We’re also an ISP partner who wants to help you save time on installations because time is money. So here is our recommended Vilo installation procedure.
Prerequisites:
- 3-pack of Vilos that have been scanned into inventory
- Have the home ready for Vilo with an RJ-45 cable
- A network that uses DHCP (Recommended), Static-IP, or PPPoE (VLANs are currently not supported)
- Happy installer
Go ahead, and pull out any Vilo from your 3-pack to install as the main. It’s best to place the main Vilo in the middle of the home if circumstances permit. Plug the Vilo into your CPE network, fire up your Vilo App, and follow the installation steps.
When you reach the “add Vilo to network” portion of the walk-through, the Vilo may take a minute or two to establish connection. This is a good opportunity to ask your customers about coverage issues and potential dead spots they’ve experienced in the home. Some of our ISP partners recommend asking simple, yet relatable questions. John Gill from Kentucky Fi has a go-to ice breaker: “Do you have trouble watching TikTok on the toilet?”
Beyond just breaking the ice or filling the silence, though, this is an excellent opportunity to upsell an additional sub Vilo for a small monthly fee. For more information on how to maximize revenue with Vilo, click here.
With Vilo’s pre-configured mesh design, installing one or two sub units from the same pack is easier than ever. Just plug them into rooms around the house and they will mesh automatically. It’s best to have no more than 2 walls (drywall) between the main and sub-Vilo.
If you are unsure about whether or not your mesh has a strong connection, the Vilo will flash blue if the signal is too low on a sub. Once everything is set up, we recommend updating the firmware. This is a great time to get the customer to sign any paperwork or even pick up your tools.
A note about remote configuration
We can’t talk about streamlining Vilo installs without mentioning remote configuration. Remote configuration allows an ISP to remotely configure a Vilo network from the ISP Portal before or after deployment to a customer’s home. Once the Vilo has been configured, it can be installed remotely. However, Vilo will need to be plugged in and connected to the modem via the WAN port. This can be done entirely from the ISP Web Portal, excluding the need for the app.
To learn more about Vilo’s remote configuration, click here.
Like you, the Vilo team wants your installs to run smoothly and quickly. If you have any questions or suggestions about the Vilo set up process, consider joining our “Vilo Living ISP Chapter” on Facebook or contacting our support team.
