When Internet Service Providers (ISPs) set out to install internet, all their engineering, whether it’s pinging a signal across towers and rooftops or running fiber underground, is meant to accomplish a single task: provide reliable connectivity to their customers’ homes.
While each step along the way is arguably as important as the next, there’s no question that from a business standpoint, the equipment an ISP installs inside of a customer’s home is the most essential. Matthew Thomas, Co-Founder of WON Communications in Springfield, Missouri, explained it the best when he said, “Customers think that Wi-Fi is the internet. It is to them.”
“And if the Wi-Fi doesn’t perform well, you’re the problem,” he continued. “It’s a straight line to the ISP. Understanding that is important for customer retention.”
Manage your subscribers’ networks with the Vilo ISP Management Portal
Like the ISPs reading this, the Vilo team is painfully aware of how crucial it is to deploy reliable Wi-Fi systems. And the best subscriber experiences come from Customer Premise Equipment (CPE) that’s not just reliable, but manageable.
Not only do your routers need to run smoothly, but you, as the ISP, need insight into your customer’s network to ensure the connection you’ve engineered is strong. If you’re flying blind and your customers begin reporting issues, you risk losing money on frequent truck rolls, and worse, your customers may be less than satisfied.
That’s why our mesh Wi-Fi units come with Vilo’s ISP Management Portal, so you can configure, monitor, and troubleshoot your subscribers’ networks without having to roll a truck. Vilo’s Portal gives you all the tools you need to delight your subscribers with an optimal home connectivity experience, including the ability to:
- Check and manage SSID, password, network status, IP, MAC, etc.
- Remotely push & schedule firmware upgrades, restarts, & factory resets
- View connected devices & their signal strength
- Run speed tests and view speed history
- Detect interference & change channels and channel width.
Here’s a real-life scenario where having Vilo’s managed mesh Wi-Fi routers made all the difference for an ISP, specifically a $5000 a month difference.
Before deploying Vilos, Ori.Net, a family-owned ISP in Indiana with around 1600 subscribers, would get frequent calls for support from their customers. According to Mark LaManna, Ori.Net’s Network Engineer at the time, a single truck roll cost the company $100, and it wasn’t uncommon for them to have to roll multiple trucks to resolve a single issue.
“We were losing money trying to keep customers,” Mark said after explaining how they were only charging customers $60 a month. “It was just not sustainable in the long run.”
Within their first year of deploying Vilo’s manageable mesh Wi-Fi units, Orie.Net reported a 40% decrease in truck rolls and a 30% reduction in calls for service. Mark estimates that the ISP Management Portal cut Ori.Net’s operational expenses by approximately $5000 a month.
“Vilo enabled us to really take ownership over Wi-Fi in our subscribers’ homes,” Mark explained.
Save money while enhancing your subscribers’ experience with the Vilo App
Vilo mesh Wi-Fi units also come with our free subscriber-facing app which, along with guest Wi-Fi and parental control features, allows your customers to manage their network too. While the bulk of network management is given to ISPs via the Management Portal, customers can enhance their Wi-Fi experience by optimizing channel selections and scheduling regular restarts through the Vilo app.
Customers are also able to set up their Vilo networks via the Vilo app. This is a powerful advantage, especially for ISPs who provide internet to remote locations. Dalton Gillmore of SpeedFi Inc in Kingston, Canada, for instance, serves several remote locations, including four different islands.
Rolling a truck to an island can take Dalton up to six hours round-trip. So for his more tech-savvy island-dwelling customers, Dalton can ship out a Vilo unit directly to the customer, and from there, the subscriber can simply follow the network installation walk-through on the Vilo app.
Speaking to how much time Vilo’s Wi-Fi solutions can save him, Dalton remarks, “This is why having Vilo has been mission critical to us.”
See for yourself
The bottom line is that by deploying Vilo’s managed mesh Wi-Fi systems into your customers’ homes you’re able to guarantee a delightful subscriber experience. Thanks to the Vilo Management Portal, you can ensure a strong connection for your customers every day and spare yourself the headache of constant truck rolls. And with the Vilo App, your subscribers can enhance their Wi-Fi experience and you can save yourself time and money.
If you’d like to see for yourself how Vilo can help you, click the button below to set up a free demo of our ISP Management Portal.